FAQ
What is DAGAST?
DAGAST is a home decor brand that curates beautifully crafted pieces to bring warmth, balance, and personality into every space—combining timeless design with careful craftsmanship to help you create a home that truly feels like your own.
Do you offer free shipping?
Yes, absolutely! Free shipping is included on every order, no minimums or hidden fees. We believe delivery should feel effortless—just beautiful pieces arriving at your doorstep without the extra fuss.
How long does delivery take?
Orders are processed within 1–2 business days and typically arrive within 3–7 business days after dispatch. You’ll receive a tracking link once your parcel leaves our hands so you can follow its journey all the way to your home.
Do you ship internationally?
At the moment, we only ship within Ireland. We want to make sure every delivery meets our quality and care standards. If we expand our shipping zones in the future, our community will be the first to know.
What is your return policy?
Changed your mind? That’s okay. You have 60 days from the day your order is delivered to return your items. Just email us at info@dagast.com with your order number, and we’ll guide you through the simple return process.
How long do refunds take?
Once we receive and inspect your return, we’ll process your refund within 7 business days. Your bank or payment provider might take a few extra days to post it to your account.
Do you accept exchanges?
Yes, we do! If something isn’t quite right, email us at info@dagast.com and let us know what you’d like to exchange it for. We’ll be happy to help you find the perfect fit for your space.
What payment methods do you accept?
We accept Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, and MobilePay. Every transaction is processed securely using SSL encryption to protect your information.
Is my personal and payment information safe?
Absolutely. Protecting your privacy is one of our top priorities. Your payment information is processed securely, and DAGAST never stores your card details.
What do I do if my order hasn’t arrived?
First, check your tracking link in the shipping confirmation email. If it’s been more than 7 business days and your order still hasn’t arrived, reach out to us at info@dagast.com, and we’ll look into it right away.
What happens if I receive a damaged product?
We’re truly sorry if something arrives in less than perfect condition. Please email us at info@dagast.com with your order number, a short description, and a photo if possible. We’ll send a replacement or issue a full refund—whichever you prefer.
Can I update or cancel my order?
If your order hasn’t shipped yet, we may be able to modify or cancel it. Contact us at info@dagast.comas soon as possible after placing your order, and we’ll do our best to assist.
Still need help?
We’re always happy to hear from you. Just drop us a message at info@dagast.com and our friendly team will make sure you get the support you need.